The sole purpose of any business is to increase productivity while saving money, time at the same time. As a business owner, you need to find out a way to bring together the individual aspects of your business seamlessly in order to achieve the same. Here are some tips that would help you get started in the right direction.
Mobile Apps for Quick Integration
Let’s say your company requires a lot of door to door selling or a lot of ‘in the field’ time. As such, you would want to opt for an application that would let you bind customer satisfaction and project management together without any hindrances. A CRM for mobile app can help you achieve that effortlessly. The Customer Relationship Management (CRM) mobile app would enable you to pull up the customer’s records on your smartphone, no matter where you are. This eliminates the need to carry around a laptop wherever you go, or call the office in the middle of a meeting to collect certain details about the customer.
Customer Service Ticket Centers
Consider the scenario wherein a customer calls your company and an agent answers the call. Let’s say the customer calls again after some time. The agent who answers the second call would need to know where the first agent left off in the project with the customer. By assigning a customer service ticket center, you can assign a specific ticket for a customer during the first call. Additional updates on following calls would then be added to the ticket so that the agents would know and take up the proceedings from the most current update.
Efficient Project Management System
The best way to get some kind of accountability with a particular project or client is to set up a project management system that would deal with inter office affairs seamlessly. While different individuals in the company would be assigned tickets to communicate with each other, you would have control of the privacy and accessibility of these tickets in order to track conversations, online chats, project updates, milestones, etc. This way, you can easily minimize time related to unnecessary emails, questions and phone calls.
Although these three ideas would not serve the purpose of being a total solution to your business needs, they are ideas to kick-start an increase in productivity in the right direction. So consider these pointers and streamline your business’s workflow and productivity efficiently.